Refunds & Returns Policy

Effective Date: 06/03/2024

1. Introduction
At VividThread, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a fair and straightforward return and refund policy to ensure a hassle-free experience. Please read the details below to understand how you can return an item and request a refund.

2. Eligibility for Returns
You may return an item if it meets the following conditions:

  • The item is unused, unwashed, and in its original condition (including packaging and tags).
  • The return request is initiated within [X] days of receiving the order.
  • The item is not a final sale, clearance item, or custom-made product, as these are non-returnable.
  • The item has no visible signs of wear, damage, or alteration.

3. How to Initiate a Return
To return an item, please follow these steps:

  1. Contact Us: Email us at digitalsannidhya@gmail.com with your order number, reason for return, and photos (if applicable).
  2. Approval & Instructions: Once approved, we will provide you with return shipping instructions.
  3. Ship the Item: Pack the item securely and send it back to us using a trackable shipping service. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Confirmation & Processing: Once received and inspected, we will notify you about the approval or rejection of your refund.

4. Refund Policy

  • Refunds are processed within [X] business days after receiving and inspecting the returned item.
  • Refunds will be issued to the original payment method used at the time of purchase.
  • If the refund is delayed, please check with your bank or payment provider before contacting us.

5. Exchanges

  • We currently do not offer direct exchanges. If you need a different size or style, please return the item for a refund and place a new order.

6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [X] days of receiving your order. We will arrange for a replacement or issue a full refund, including return shipping costs.

7. Non-Returnable Items
The following items cannot be returned:

  • Final sale and clearance items
  • Custom-made or personalized products
  • Items that have been used, washed, or altered

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
  • We recommend using a trackable shipping service to ensure safe delivery.

9. Contact Information
For any questions regarding returns and refunds, please contact us:
Email: digitalsannidhya@gmail.com
Address: Gurgaon, India

By shopping with VividThread, you agree to our Refunds and Returns Policy. We appreciate your support and look forward to providing you with the best shopping experience!